Natec Network Direct: Remote Support

Natec Network Direct (NND) is our Remote Support system.

If you plug it in to a network, it can monitor your machines in real-time, and be used to troubleshoot any problems that might occur. In many instances, it can save you the time it takes to have a technician visit. It can be monitored by our teams in Germany, Australia and the USA  giving you 24-hour engagement.

NND can quickly assess where issues are, and make recommendations on how your settings might be changed to optimise your machine's productivity.

You can even watch how your machine is performing on a phone app, and change some of your machine settings from wherever you are.

What is our aim?

We want to process your requests quickly and efficiently. Our network with its subsidiaries located in different time zones, work hand in hand to deliver a near uninterrupted service.

What do you get?

Natec Network direct connects you and your equipment with our network around the world. When you create a service request, it is processed by the Natec Network ticket system.

What do you need?

Requesting service support is easy. The operator or maintenance technician simply make contact with the Natec Network service via our core app.

 

(Available for RotaTherm, EasyTherm (GPiCS), FreeTherm, ShearTherm, FreeSlice, FreePack and everything made by Natec or Gold Peg.)

Benefits

Secured remote access

Customer controlled connection

Fast centralised service support

For a more detailed information, we've created a service brochure for you.
 
 
We care for your safety as well and provide you herewith a Data Processing Agreement.
 
 

 

Other aspects of our
Service offering include:

 

Contact us now to explore
your Remote Support options.