FreeTherm Range

TECH SUPPORT & CONSULTING

  • Emergency response per phone call
  • Remote troubleshoot by experts
  • Remote support via Natec Network direct

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Tech Support & Consulting

Expert support and secured machine performance in case of emergency is just a phone call away. We offer technical support by Natec Network engineers, software engineers, automation experts, electrical specialists, food technologists and more.
Our machines are technically pre-equipped with our Natec Network direct controller. Chargeable Remote Support can be used for troubleshooting, diagnostics and program changes, avoiding time-consuming and expensive technician travel costs in many cases.

If your machine needs urgent technical support or in case of you need an emergeny response, simply create a service request in our global ticket system via our Natec Network direct core app or send a service request email.

Service request

Alternatively, feel free to call us.

Contact number

Troubleshoot Pay-Per-Use

  • Remote troubleshoot with a Natec Network expert based on a per-case rate & hourly rate for Service Technician, Engineer or Software Engineer (Natec Network Basic Service Conditions) 
 

Troubleshoot Flatrate

  • Remote troubleshoot with a Natec Network expert based on monthly rate per Natec Network direct controller (built in Natec Network machines)
 

Questions?

Our customer service is your first point of contact for questions about your machines.
Your inquiry will be forwarded directly to the responsible service employee.

Get in contact